Legal
Terms of Service
The agreement that governs your use of the Vizelo platform. Please read it carefully. By using the Service you agree to these terms.
1. Acceptance of these terms
These Terms of Service (the “Terms”) form a binding agreement between you, or the organization you represent (“Customer,” “you,” or “your”), and Vizelo, Inc., a Delaware corporation (“Vizelo,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.
2. The Service
Vizelo provides software and AI-driven agents that help customers measure,
optimize, and grow brand visibility inside AI answer engines, including
ChatGPT, Perplexity, Google AI Overviews, Bing Copilot, Claude, and Gemini.
The Service is provided on a software-as-a-service basis through
vizelo.ai, app.vizelo.ai, and our APIs.
3. Accounts and access
- You must provide accurate, current, and complete information when you create an account and keep it up to date.
- You are responsible for safeguarding credentials and for all activity that occurs under your account. Notify us immediately at security@vizelo.ai of any unauthorized access.
- You are responsible for the actions of users you invite to your workspaces.
- You must be at least sixteen (16) years old to use the Service.
4. Acceptable use
You agree not to, and not to permit any user or third party to:
- Use the Service in violation of any law, regulation, or third-party right.
- Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by applicable law.
- Resell, sublicense, time-share, or otherwise provide the Service to third parties outside your organization without our written consent (Scale and Enterprise plans permit limited agency use).
- Use the Service to send spam, harass individuals, or target prompts that reveal personal information about identifiable individuals without a lawful basis.
- Probe, scan, or test the vulnerability of the Service except as part of an authorized disclosure program.
- Circumvent rate limits, plan caps, authentication, or other technical restrictions.
- Upload malicious code or content that infringes intellectual property, violates privacy, or is otherwise unlawful.
- Use outputs of the Service to train competing AI models or compile competing datasets.
5. Customer Content
“Customer Content” means the data, prompts, briefs, domains, configuration, and other materials you submit to the Service. As between you and Vizelo, you retain all rights, title, and interest in Customer Content.
You grant Vizelo a worldwide, non-exclusive, royalty-free license to host, store, transmit, copy, display, and process Customer Content solely as necessary to provide and improve the Service for you, to prevent or address technical or security issues, and as otherwise permitted by these Terms or your written instructions.
We do not train AI models on Customer Content. We do not use Customer Content to develop or improve any model owned or operated by Vizelo or by third parties.
You represent and warrant that you have all rights necessary to submit Customer Content to the Service and to grant the license above, and that Customer Content does not violate any law or third-party right.
6. Intellectual property
The Service, including all software, documentation, models, designs, and the Vizelo brand, is owned by Vizelo or its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights in the Service.
You may provide feedback, suggestions, and ideas about the Service. We may use that feedback freely without obligation to you. Feedback is not considered Customer Content.
7. Fees, billing, and taxes
- Paid plans are billed in advance on a monthly or annual basis at the rate shown on the Pricing page or in an order form.
- All fees are non-refundable except as required by law or as expressly stated in these Terms.
- You authorize us and our payment processor to charge the payment method on file. Failed payments may result in suspension after notice.
- Fees do not include taxes. You are responsible for all applicable sales, use, value-added, withholding, and similar taxes, except taxes on our net income.
- We may change our fees with at least thirty (30) days’ notice. Changes take effect at your next renewal.
- If you exceed plan usage limits, we will notify you and either pause new probes or, for enterprise customers, bill agreed overage rates.
8. Free, beta, and trial features
Free, beta, preview, and trial features are provided as-is and without warranty. We may modify, suspend, or discontinue these features at any time with reasonable notice. Free-plan workspaces may be archived after extended inactivity; we will email you before doing so.
9. Term, suspension, and termination
These Terms remain in effect while you use the Service. Either party may terminate this agreement at any time:
- For convenience — you may cancel a paid plan from your workspace settings. Cancellation takes effect at the end of the current billing period.
- For cause — either party may terminate immediately if the other materially breaches these Terms and fails to cure the breach within thirty (30) days of written notice.
- Suspension — we may suspend the Service to investigate security incidents, prevent abuse, or comply with law. We will give notice when reasonably possible.
On termination, your access ends and we delete Customer Content within thirty (30) days, unless legally required to retain it. You may export Customer Content from your workspace before termination.
10. Confidentiality
Each party may receive non-public information from the other (“Confidential Information”). Confidential Information includes Customer Content, pricing, technical information, and roadmap details. Each party will use reasonable care to protect the other’s Confidential Information and will not disclose it except to employees, contractors, and advisors who are bound by similar confidentiality obligations and have a need to know, or as required by law (with prompt notice where permitted). Confidentiality obligations survive termination for three (3) years, or indefinitely for trade secrets.
11. Warranties and disclaimers
We warrant that we will provide the Service with commercially reasonable skill and care.
Except as expressly stated in these Terms, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, Vizelo disclaims all warranties, express, implied, and statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and quiet enjoyment. We do not warrant that the Service will be uninterrupted, error-free, or that the outputs of AI engines we probe will be accurate or unchanged.
12. Indemnification
By Customer. You will defend, indemnify, and hold harmless Vizelo and its affiliates from third-party claims arising out of (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your gross negligence or willful misconduct.
By Vizelo. We will defend, indemnify, and hold harmless Customer from third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a third-party patent, copyright, trademark, or trade secret. Our obligations exclude claims arising from Customer Content, unauthorized modifications, or combinations with non-Vizelo software not authorized by us.
Indemnification is conditioned on prompt notice, sole control of defense and settlement (subject to the indemnitee’s reasonable consent), and reasonable cooperation.
13. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, whether in contract, tort, or otherwise, even if advised of the possibility.
Each party’s aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the fees paid or payable by Customer to Vizelo in the twelve (12) months before the event giving rise to the claim, or (b) one hundred US dollars ($100).
These limitations do not apply to your obligation to pay fees, indemnification obligations, breaches of confidentiality, or liabilities that cannot be limited under applicable law.
14. Governing law and disputes
These Terms are governed by the laws of the State of Texas, excluding its conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in Dallas County, Texas, and each party consents to personal jurisdiction there.
Before filing a claim, the parties will attempt in good faith to resolve any dispute through written notice and a thirty (30) day discussion period.
15. Changes to these terms
We may revise these Terms from time to time. Material changes will be communicated by email to administrative contacts or through an in-product notice at least thirty (30) days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, stop using the Service before the effective date.
16. General
- Entire agreement. These Terms, along with the Privacy Policy and any order form executed between the parties, are the entire agreement and supersede prior agreements on the subject.
- Order of precedence. If there is a conflict, an executed enterprise order form controls over these Terms, which control over the Privacy Policy on subject matter unique to these Terms.
- Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets.
- Notices. We will give notice by email to the address on your account. You may give notice to legal@vizelo.ai.
- Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
- Independent contractors. Nothing in these Terms creates a partnership, agency, or employment relationship.
- Severability. If a provision is unenforceable, the rest remains in effect.
- Waiver. Failure to enforce a provision is not a waiver.
- Survival. Sections 5, 6, 10, 11, 12, 13, 14, and 16 survive termination.
- US Government. The Service is “commercial computer software” under federal acquisition regulations.
17. Contact
Vizelo, Inc.
Attn: Legal
Irving, Texas, USA
Email: legal@vizelo.ai
This document is provided in good faith and reflects the standard terms of Vizelo, Inc. as of the effective date above. It is not legal advice. Enterprise customers may negotiate a separate master agreement that supersedes these Terms.